Terms and Conditions of Sale

Privacy Policy

At Vykon Inc. we respect the privacy needs and concerns of our customers.  Any personal information, including your name, address, email address or phone number that you provide is extremely important to us.  We respect your privacy in handling Personal Information relating to you and your transactions made through vykonsupps.com or vykoncustoms.com. This Privacy Statement describes the Personal Information we gather about you, what we do with it, the safeguards we have in place to protect it, and how you can control our use of it.  By visiting or using the Sites, you agree, without limitation or qualification, to be bound by this Privacy Statement, and you are accepting the practices described in this Statement.

When you provide Personal Information to our website(s), you are consenting to the manner in which Vykon Inc. will collect, use, disclose, and otherwise manage your Personal Information, as set out here:

The Site is not intended or designed to attract users under the age of 18.  We do not collect Personal Information from any person we know to be under the age of 18.  If you are under 18, we ask that you not send us any Personal Information.

The Site is intended for users from Canada, the United States and those not governed by privacy policies of other countries.  Users from Europe are advised not to disclose Personal Information to Vykon Inc.  Information sent to us will be housed on servers located in the Province of Ontario, located in Canada.

Your “Personal Information” is information that identifies you; or is linked to you as an individual. The personal information we collect may include contact and payment information like your name, email and physical addresses, phone numbers, and credit card information. When you ask us to ship an order, we may collect information you provide us such as the name, address, and phone number of the recipients. For certain transactions, we may be required to collect information to comply with legal requirements.

Vykon Inc. uses your information to offer and provide our products and services, and to support our business functions. These include order fulfillment, internal business processes, marketing, authentication, fraud prevention, and legal functions. Some examples include, but are not limited to:

1. Purchasing, ordering, returning, exchanging or requesting certain information about our products, and communicating with you about these activities;
2. Registering and/or servicing your personal account;
3. Contacting our Phone Support;
4. Visiting, registering (creating an account), or servicing your account with our Sites;
5. Sending you information about our products or services;
6. Providing customer service and alert you to product information, including recalls;
7. Providing us with comments or suggestions; or
8. Otherwise submitting personal information to us along with any related content of the communication.

We may collect and store the following personally identifiable information:

• Email address, physical contact information, shipping, billing and other information you provide to purchase or ship an item or items;
• Customer service history including dispute resolution, correspondence through our sites, and correspondence sent to us;
• Other information from your interaction with our sites, services, content and advertising, including computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
• Information you choose to provide through the linking of devices where you are actively choosing to share personal information, including health information, to interact with an application or program we host on our site;
• Information you choose to allow us access to through social media channels;
• Information from other companies, such as demographic and navigation data.

We may also collect Personal Information about you from our Service Providers who provide us with e-commerce related services related to the Sites.

When you use a credit card for your purchases, we will collect your credit card information and keep a history of your purchases.  We use this information to process your orders and to better assist you when you contact us.  

When you return previously purchased merchandise or request a refund or exchange, you may be asked to give your name, address, phone number and provide information that identifies you, such as your credit card.  We collect this information to help prevent fraud.

When you call Vykon Inc. about a product, delivery, billing question or for customer service, you may be asked for Personal Information that identifies you along with additional information we need to help us promptly answer your question, such as your name and address and a phone number where we might contact you.  We may retain this information to assist you in the future.

Registration is a required service provided by our Sites.  You do not have to register to browse on our Sites, but you do have to register to purchase products on our Sites.  When you register, you are asked for information such as your name, address, phone number, e-mail address, a password that you select, and your certification qualifications.  

When you ask a question or participate in a survey through our Sites, we may collect your name, address, phone number and e-mail address.  We use this information to administer your participation.

We would like to inform you of product updates and services that might benefit you or your practice. We may also send you mail, email, or call you with information about our product and service offerings if you have provided us with your name and address, email address or phone numbers. At any time, if you would like to stop receiving such information from Vykon Inc., please see the “Privacy Preferences/Opt-Out” section of this Privacy Statement.

Some of our operations, such as our electronic commerce, may be managed by Service Providers who are unaffiliated companies.  These companies may share Personal Information with their affiliates and service providers whom they engage to perform services related to our Sites or the operation of our business.  Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, Web site evaluation, data analysis and, where applicable, data cleansing.  These companies may have access to your Personal Information on a confidential basis only to the extent necessary to perform their functions.  In no event will we authorize these companies to use your Personal Information for any reason other than to provide you with those specific services.

If your purchases are being shipped to you, your shipping information will be shared with our delivery service providers (Canada Post, UPS, or other delivery companies we or you select).  Our delivery service providers are asked not to use your Personal Information for any purpose other than making the delivery.

As we continue to develop our business, we might sell, buy, or transfer assets. In such transactions, customer information (which includes your Personal Information) generally is one of the transferred business assets. Also, in the unlikely event that Vykon Inc. or substantially all of its assets are acquired, customer information will of course be one of the transferred assets and is permissible under law.

If Vykon Inc. or any of our Service Providers is requested by law enforcement officials or judicial authorities to provide Personal Information on individual users, Vykon Inc. or the applicable Service Provider may, without your consent, provide such information.  In matters involving claims of personal or public safety, Vykon Inc. or the applicable Service Provider may provide your Personal Information to appropriate authorities without your consent or court process.  Vykon Inc. or our Service Providers also will provide your Personal Information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or in litigation involving Vykon Inc., the applicable Service Provider, or otherwise as required by law. 

You may request access to the Personal Information that we have about you.  If you are a registered user with our Sites, you can access your profile information at any time by clicking on the “My Account” link at the top of any page on the Site on which you registered.

You may change your marketing preferences or remove yourself from our mailing list by clicking on an “unsubscribe” hyperlink contained in promotional emails we send you or by contacting us at: Vykon Inc., 1000 Innovation Drive, Suite 500, Ottawa, Ontario CANADA K2K 3E7 or by e-mailing us at vteam@vykonsupplements.com.